Customer service

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Message from customer service


In light of the restrictions and strict measures recently put in place to ensure the health and safety of our employees, here is some additional information:

  • Online orders: The time needed to prepare orders and the shipping delays may be longer than usual.
  • Canada Post has put a "Ring, drop off, leave" policy in place. The delivery employees will knock or ring at your door, choose the safest place to leave your package, and will then head off to the next address.
  • Returning items bought online: We have extended the time period for making an online return request to 60 days following the receipt of merchandise. This includes items bought at regular price, on promotion, and on sale.
  • Returning in-store items: We will be more flexible when it comes to our return policy. What is important is that the merchandise be in good condition and that you keep your receipt. You will be able to make your exchange or your return when our stores reopen.
  • Response time: Our Customer Service's response time is currently 72 hours. We apologize for this delay.

The Simons team would like to sincerely thank you for the support you've shown us over the past weeks. Your purchases are allowing Canada's oldest family-owned business to minimize the impact of this crisis on its employees.

Phone

Toll Free 1-877-666-1840

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Business Hours

ET (Eastern Time)
Monday 10 a.m. to 6 p.m.
Tuesday 10 a.m. to 6 p.m.
Wednesday 10 a.m. to 6 p.m.
Thursday 10 a.m. to 6 p.m.
Friday 10 a.m. to 6 p.m.
Saturday 10 a.m. to 4 p.m.
Sunday Closed
Closed
December 24 at 7 :30 p.m.
December 25
December 26 before 1 p.m.
December 31 at 7:30 p.m.
January 1
Consult the Stores section for individual store hours.
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